Terms and Conditions

Last Updated: 14 October 2026  |  Company: GreyLabelFX  |  Registered Address: Castries, Saint Lucia

---

1. Introduction

These Terms and Conditions (“Terms”) constitute a legally binding agreement between GreyLabelFX (“GreyLabelFX,” “we,” “us,” or “our”) and you (“Client,” “you,” or “your”) governing your access to and use of the website www.greylabelfx.com (the “Website”) and any technology, infrastructure, or corporate services provided by GreyLabelFX (collectively, the “Services”).

By accessing the Website, requesting a quotation, signing an order form, or purchasing any Services, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree with any part of these Terms, you must not use the Website or our Services.

2. About GreyLabelFX

GreyLabelFX is a B2B technology and corporate services provider specialising in MT5 Grey Label and White Label server deployment, Forex CRM and back-office solutions, liquidity bridge configuration, Payment Service Provider (PSP) introductions, and brokerage corporate formation support.

Important Disclaimer: GreyLabelFX is a technology and consultancy company. We are not a broker, dealer, liquidity provider, bank, payment institution, investment firm, or regulated financial adviser. We do not execute trades, hold end-client funds, or provide investment, legal, tax, or regulatory advice.

3. Our Services

Subject to these Terms, GreyLabelFX provides business-to-business (B2B) services which may include, but are not limited to:

• MT5 Grey Label and White Label server provisioning, configuration, and hosting;
• Forex CRM, Trader’s Room, and back-office software integration;
• Liquidity bridge setup and pricing feed configuration;
• Introductions to Payment Service Providers (PSPs), merchant account providers, and corporate banking institutions;
• Offshore and onshore company formation, licensing support, and corporate compliance administration;
• Broker website development, Forex SEO, and digital branding services.

The specific scope, deliverables, timelines, and fees for each engagement will be defined in the applicable quotation, order form, or service agreement issued by GreyLabelFX.

4. Eligibility and Onboarding

You represent and warrant that you are legally capable of entering into binding contracts and, where applicable, are a duly incorporated entity in good standing in your jurisdiction. You agree to provide accurate, complete, and up-to-date information and documentation during onboarding, including corporate records, identification, and compliance documentation required under our Know Your Customer (KYC) procedures.

GreyLabelFX reserves the right to refuse, delay, or decline any order or service request at its sole discretion, including where the Client or its target markets present sanctions, regulatory, or reputational risk.

5. Orders, Quotations, and Delivery

Quotations provided by GreyLabelFX are valid for fourteen (14) days from the date of issue unless otherwise stated. A contract for Services is formed only upon our written acceptance of your order and receipt of cleared payment of the applicable setup fees.

Advertised deployment timelines (including our guaranteed 24-hour server delivery) commence only upon (a) receipt of cleared payment, and (b) receipt of all documentation, credentials, and content reasonably required from the Client. Delays caused by incomplete Client documentation, third-party providers, or regulatory processes are outside our control and do not constitute a breach by GreyLabelFX.

6. Fees, Payments, and Taxes

• All fees are quoted in US Dollars (USD) unless otherwise specified and are exclusive of any applicable taxes, duties, or government charges.
• Setup and deployment fees are payable in advance and are non-refundable once work has commenced.
• Recurring monthly fees are billed in advance on a monthly or annual basis as per the applicable order form.
• Late payments may result in suspension or termination of Services after seven (7) days’ written notice.
• You are solely responsible for all taxes, levies, and governmental charges associated with your use of the Services.

7. Refunds and Cancellation

Due to the bespoke and immediate-consumption nature of our technology and corporate services, setup fees, deployment fees, and licence introductions are non-refundable once work has begun. Recurring Services may be cancelled by providing thirty (30) days’ prior written notice; monthly fees already paid for the current billing period are non-refundable. Refunds, where applicable at our sole discretion, will be processed to the original payment method within thirty (30) days.

8. Client Responsibilities and Prohibited Use

You agree to use the Services solely for lawful business purposes and to operate your brokerage or business in full compliance with the laws and regulations of every jurisdiction in which you offer services. You are solely responsible for obtaining any licences, registrations, or approvals required in your target markets.

You must not use the Services for, or in connection with:

• Any unlawful activity, including fraud, money laundering, terrorist financing, or sanctions evasion;
• Misrepresentation of your regulatory status or affiliation with GreyLabelFX;
• Reverse engineering, copying, reselling, or sublicensing our software or infrastructure without written consent;
• Spam, malware distribution, or any activity that compromises server security or stability;
• Soliciting clients in jurisdictions where such solicitation is prohibited by law.

9. Risk Disclosure

Trading foreign exchange (Forex), contracts for difference (CFDs), and other leveraged derivatives involves a high level of risk and may not be suitable for all investors. GreyLabelFX provides technology infrastructure only; we do not manage funds, execute trades, or guarantee trading results. You are solely responsible for your risk-management model (A-Book, B-Book, or hybrid), your liquidity arrangements, and the trading outcomes of your own end clients.

10. Intellectual Property

All intellectual property rights in the Website, our proprietary CRM software, server configurations, and branding materials remain the exclusive property of GreyLabelFX or its licensors. You are granted a limited, non-exclusive, non-transferable licence to use our software and infrastructure solely for the operation of your brokerage during the active term of your Service agreement. You retain all rights to your own brand, logo, and client data.

11. Third-Party Services

Our Services often involve introductions to or integrations with third-party providers, including Liquidity Providers (LPs), Payment Service Providers (PSPs), corporate registries, and banks. These third parties operate under their own terms and conditions. GreyLabelFX is not responsible for the actions, omissions, fees, or service interruptions of any third-party provider. You agree to comply with all third-party agreements required to maintain your brokerage operations.

12. Limitation of Liability

To the maximum extent permitted by applicable law, GreyLabelFX and its directors, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, business opportunities, or goodwill, arising out of or in connection with your use of the Services.

Our total aggregate liability for any and all claims arising out of or related to these Terms or the Services shall not exceed the total amount of fees paid by you to GreyLabelFX during the three (3) months immediately preceding the event giving rise to the claim.

13. Indemnification

You agree to indemnify, defend, and hold harmless GreyLabelFX, its affiliates, and their respective officers, directors, and employees from and against any and all claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or in any way connected with: (a) your breach of these Terms; (b) your violation of any applicable law or regulation; or (c) claims made by your end-clients or third parties regarding your brokerage operations.

14. Termination

GreyLabelFX reserves the right to suspend or terminate your access to the Services immediately, without prior notice or liability, if you breach any material provision of these Terms, fail to pay applicable fees, or engage in activities that pose a severe regulatory, legal, or reputational risk to GreyLabelFX or our banking and technology partners.

15. Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of Saint Lucia. Any disputes arising out of or in connection with these Terms, including any question regarding its existence, validity, or termination, shall be subject to the exclusive jurisdiction of the competent courts located in Saint Lucia.

16. Changes to Terms

We reserve the right to modify these Terms at any time. Updated Terms will be posted on this page with a revised “Last Updated” date. Your continued use of the Services following the posting of updated Terms constitutes your acceptance of such changes.

---

17. Contact Information

If you have any questions, concerns, or require clarification regarding these Terms and Conditions, please contact our legal and compliance team using the details below: